Guest Services Manager– The Medlock at Etihad Campus, Manchester

£30,056 Per Annum

At the Medlock, we’re setting a new standard for hospitality—one that’s refined, genuine and unmistakably personal. As a Guest Services Manager, you’ll take a hands-on leadership role in the day-to-day operation of the hotel, acting as a key point of contact for guests and team members alike. With a strong focus on Duty Management, you’ll support the smooth running of the hotel, lead by example on shift, and ensure every guest experience is delivered with warmth, confidence and attention to detail—from arrival through to departure.

This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally.

The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world class 60,000 seater stadium, and vibrant leisure spaces including the Co-op Live arena. It will become a world-class hub for elite sport, music, and entertainment, attracting visitors from around the world.

The new hotel will sit at the heart of a vibrant and evolving Etihad Campus — an exceptional place for guests, teams, partners and fans to rest, reset and immerse themselves in everything the campus has to offer.

We're opening our doors soon and we're building a team that's as warm, grounded and full of personality as the city we call home.

What you'll be doing:

As Guest Services Manager, you'll lead from the front, creating seamless and memorable experiences for every guest who walks through our doors. From arrival to departure, you'll set the tone for exceptional service, ensuring every interaction reflects the warmth, personality and standards of The Medlock.

You'll inspire, coach and support the team to deliver outstanding guest experiences, building confidence and capability while creating an environment where people feel empowered to do their best work. Whether handling guest feedback, resolving challenges, or celebrating great moments, you'll approach every situation with professionalism, empathy and a solutions-focused mindset.

Working closely with teams across the hotel, you'll ensure operations run smoothly, anticipating guest needs and removing barriers before they become problems. You'll balance the day-to-day demands of a busy operation with the unexpected, staying calm under pressure and leading by example.

You'll be a key ambassador for The Medlock, bringing our values to life through every interaction, championing our culture and helping guests discover what makes both our hotel and our city so special.

Our hotel never stops, and neither does the experience we create. We operate 365 days a year, with shift patterns designed to reflect the rhythm of the business while offering flexibility where possible. Specific hours and working patterns can be discussed at interview.

About you:

• Warm, welcoming and naturally genuine in the way you care for guests and colleagues

• Confident under pressure, with a steady presence and a touch of individuality that makes you memorable

• An effective communicator, grounded and connected to the city you’re helping shape

• Experienced in a fast‑paced hotel operation, ideally within a premium, lifestyle or high‑energy environment

What's in it for you?

• Join the pre-opening team for a high-profile launch within one of Manchester’s most exciting developments

• Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one

• Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group — benefitting from strong support while retaining local ownership and autonomy within the wider hotel team

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 B&B

• Discounted stays for friends and family

• 50% discount when dining in our restaurants and bars

• Free meals while on duty, keeping you well-fuelled

• Access to high-street discounts on a range of shops, experiences and more

• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme

• Generous refer-a-friend bonuses, starting at £250

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign

• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing

• Healthcare Cash Plan options, from just £5 per month

If you excel in a dynamic environment and have a keen eye for detail, we'd love to hear from you.

Ready to be a part of history? Apply now and take your hospitality career to the next level.

Click Apply Now..

*We regularly review applications and reserve the right to close an advert early if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.

Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.